Bare
Bare Industries LLC

Terms of Service

Terms of Service

Effective: June 5, 2026

Welcome to Bare. These Terms of Service ("Terms") are a binding contract between you and Bare Industries LLC, an Illinois limited liability company ("Bare," "we," "us," or "our"). They govern your access to and use of https://getbare.tech, the Bare web and mobile app, our API, and any other product, feature, or service we offer (the "Service").

By creating an account, clicking a checkbox or button that says you agree, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" means both you and that organization.

If you do not agree to these Terms, do not use the Service.

1. Who can use Bare

You must be at least 18 years old and able to form a binding contract under US law. You may not use the Service if you are barred from doing so under US law or the law of your jurisdiction. The Service is available in the United States; we make no representation that it is appropriate or available elsewhere.

2. Your account

Sign-up. Shop owners create accounts through our onboarding flow. Technicians are added to a shop's roster by their shop admin and sign in either through Google or with a password they set.

Accuracy. You agree to provide accurate, current, and complete information and to keep it up to date.

Security. You are responsible for keeping your password and authentication credentials confidential and for everything that happens under your account. Notify us at support@getbare.tech promptly if you suspect unauthorized access.

One account per person. Bare accounts are personal. Do not share your login. Do not let another person use the Service as you.

Roster management. If you are a shop admin, you control who in your shop has access. Removing a technician from your roster ends their access to your shop's data on Bare.

3. The Service

Bare is an AI-assisted field-intelligence tool for HVAC (and, over time, other trades) technicians. It includes:

  • Chat — open-ended Q&A on trade work.
  • Guided diagnosis — multi-step troubleshooting workflows.
  • Part lookup — identifying parts from nameplate photos or model numbers.
  • Admin tools — usage reporting and roster management for shop owners.

The Service is provided as software-as-a-service. We may add, change, or discontinue features at any time. We will give reasonable notice before materially reducing functionality you actively rely on.

4. Acceptable use

You agree not to:

  • Use the Service for anything illegal or that violates a third party's rights.
  • Upload content you do not have the legal right to upload, including copyrighted manuals, photos, or documents owned by someone else (e.g., OEM service manuals you have not licensed for redistribution).
  • Upload anything containing malware, viruses, or harmful code.
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by law.
  • Scrape, mass-download, or programmatically access the Service except through interfaces we have made available for that purpose.
  • Attempt to circumvent rate limits, authentication, or other access controls.
  • Resell, sublicense, or commercially redistribute the Service or its outputs as a competing service.
  • Use the Service to harass, defame, or harm any third party.
  • Probe, scan, or test the security of the Service without our prior written permission.
  • Use the Service in any way that could disable, overburden, or impair its operation.

Violating this section is a material breach of these Terms. We may suspend or terminate accounts that violate it.

5. Your content and the license you give us

You keep your content. You retain all rights you already have in the prompts, photos, queries, follow-ups, and other content you submit to the Service ("Your Content").

License to us. You grant Bare a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, process, adapt, and analyze Your Content solely to operate, secure, support, and improve the Service for you and your shop. This license:

  • Does not include the right to use Your Content to train, fine-tune, or develop AI models offered as a separate product.
  • Does not include the right to publish, sell, or sublicense Your Content to third parties.
  • Ends when you delete Your Content or close your account, except where we are required to retain it by law or where it remains in routine backups for a limited period before deletion.

Your representations and warranties. By submitting content to the Service, you represent and warrant that:

  • You either own Your Content or have all rights, licenses, consents, and permissions necessary to upload it and to grant the license above.
  • Your Content does not infringe the copyright, trademark, patent, trade secret, privacy, publicity, or other rights of any third party.
  • You will not upload customer information (such as a customer's name, address, or identifying details) that you do not have permission to share with a third-party AI service.

Indemnification for content. You agree to defend, indemnify, and hold Bare, its officers, directors, employees, and agents harmless from any claim, demand, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to (a) Your Content, (b) your breach of the representations in this Section 5, or (c) your violation of the Acceptable Use section.

6. AI output disclaimer — read this

Bare uses artificial intelligence to generate suggestions, diagnoses, part identifications, and other outputs. You must independently verify any AI output before relying on it. AI outputs:

  • May be incorrect, incomplete, or out of date.
  • May not reflect the latest manufacturer documentation, safety codes, or local regulations.
  • Are not a substitute for licensed professional judgment, manufacturer service manuals, or qualified supervisor sign-off.

HVAC work involves equipment, electricity, refrigerant, and combustion. Mistakes can cause property damage, injury, or death. Bare's outputs are decision support, not authoritative instructions. You are responsible for the work you perform. If a recommendation conflicts with the manufacturer's manual, your training, your local code, or your professional judgment, follow your training and the manufacturer.

Bare does not provide professional engineering, legal, medical, financial, or other regulated professional advice.

7. Subscriptions, billing, and refunds

Plans. Bare offers a free pilot (currently 14 days), a monthly subscription, and an annual subscription. Plan terms and prices are described on our website and during checkout.

Billing. Paid subscriptions are billed in advance through Stripe. By subscribing, you authorize us (through Stripe) to charge your payment method for the subscription fees and any taxes for the current and renewal periods until you cancel.

Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before the renewal date. You can cancel anytime from your shop's admin portal or by emailing support@getbare.tech.

Refunds. Subscription fees are non-refundable except where required by law. We do not provide pro-rated refunds for partial months or years. If you cancel, you retain access through the end of the billing period you have already paid for.

Price changes. We may change subscription prices. We will give at least 30 days' notice by email before a price change takes effect for your account. If you do not want to continue at the new price, you may cancel before the change takes effect.

Taxes. Prices do not include taxes unless stated. You are responsible for any sales, use, value-added, or similar taxes imposed on your subscription.

8. Free trial / pilot

The Service may be offered with a free trial or pilot period (currently 14 days). Each shop is eligible for one pilot. At the end of the pilot, your shop's access ends unless you have selected a paid plan. We may shorten, extend, or end the pilot program at any time.

9. Termination

By you. You can cancel your subscription at any time from your admin portal or by emailing support@getbare.tech. Cancellation takes effect at the end of the current billing period.

By us. We may suspend or terminate your account or access to the Service, with or without notice, if:

  • You materially breach these Terms (including the Acceptable Use section).
  • You fail to pay fees when due.
  • We are required to do so by law.
  • We discontinue the Service or a feature you rely on.
  • We reasonably believe your use poses a security or legal risk.

Effect of termination. When your account ends, your right to use the Service ends. We will retain or delete Your Content in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution) will survive.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, BARE DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. BARE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE, RELIABLE, OR FIT FOR ANY PARTICULAR PURPOSE.

You assume all risk associated with relying on AI outputs. See Section 6.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) No indirect damages. BARE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF BARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Cap. BARE'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID BARE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS (US$100).

(c) Basis of the bargain. You acknowledge that the disclaimers and limitations in Sections 10 and 11 are essential to the bargain between you and Bare and that, without them, we would not provide the Service at current prices.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the exclusions and limitations apply to the maximum extent permitted by law.

12. Indemnification by you

In addition to the content indemnification in Section 5, you agree to defend, indemnify, and hold harmless Bare and its officers, directors, employees, and agents from and against any claim, demand, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service in violation of these Terms or applicable law, (b) your violation of any third party's rights, or (c) any work you perform or fail to perform in reliance on Service outputs.

13. Intellectual property

The Service, including all software, design, text, graphics, logos, and trademarks, is owned by Bare or its licensors and is protected by US and international intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose, subject to these Terms. No other rights are granted by implication, estoppel, or otherwise. "Bare" and the Bare logo are trademarks of Bare Industries LLC.

14. Third-party services

The Service integrates with third-party services (such as Google, Stripe, and Resend). Your use of those services is governed by their own terms and privacy policies. Bare is not responsible for the acts or omissions of third-party services.

15. Governing law and venue

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute that is not subject to arbitration under Section 16, you and Bare consent to the exclusive jurisdiction and venue of the state and federal courts located in Cook County, Illinois.

16. Dispute resolution; arbitration; class-action waiver

Informal resolution first. Before filing a claim, you agree to try to resolve the dispute by emailing support@getbare.tech with a description of the dispute and the relief you seek. We agree to do the same. If we cannot resolve the dispute within 60 days, either of us may proceed with formal resolution.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The arbitration will take place in Cook County, Illinois, or by remote hearing. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual action in small claims court if it qualifies. Either party may seek injunctive or equitable relief in court to protect its intellectual property rights.

Class-action waiver. You and Bare agree to bring claims only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable, the rest of this Section 16 will also be unenforceable and the dispute will proceed in court.

Right to opt out of arbitration. You may opt out of the arbitration agreement in this Section 16 by emailing support@getbare.tech within 30 days of first accepting these Terms, with the subject "Arbitration Opt-Out" and your name and account email. Opting out does not affect any other part of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will notify you by email or by a notice in the Service before the change takes effect. The "Effective" date at the top reflects the current version. Continuing to use the Service after a change means you accept the updated Terms. If you do not agree to the change, stop using the Service and cancel any active subscription before the change takes effect.

18. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any other policies or addenda we reference, are the entire agreement between you and Bare about the Service.

Severability. If any provision of these Terms is held unenforceable, the rest will remain in effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Notices. We may send notices to you by email to the address on your account, by in-Service notice, or by posting on our website. You will send notices to us at support@getbare.tech.

Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, civil unrest, labor disruptions, internet or hosting outages, or government action.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Bare.

Headings. Section headings are for convenience only and do not affect interpretation.

19. Contact us

Bare Industries LLC support@getbare.tech